LEGAL INFORMATION

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use Black Box Pro products and services.

Last updated: December 30, 2024

1. Information We Collect

Personal Information

When you use Black Box Pro products or contact us, we may collect:

  • Contact Information: Name, email address, phone number, postal address
  • Business Information: Company name, job title, industry
  • Technical Support: Device serial numbers, software versions, error logs
  • Account Information: Username, password, preferences

Device Information

When you use Black Box Pro hardware and software:

  • Hardware Data: Device model, serial number, firmware version
  • Usage Data: Programming operations, success/failure rates, performance metrics
  • Software Data: Application version, update history, feature usage
  • Network Data: IP address, network configuration (for cloud features)

Website Information

When you visit our website:

  • Browsing Data: Pages visited, time spent, referral sources
  • Device Data: Browser type, operating system, screen resolution
  • Cookies: Session data, preferences, analytics information

2. How We Use Your Information

Product Services

  • • Provide MCU programming services
  • • Software updates and maintenance
  • • Technical support and troubleshooting
  • • Product warranty management

Communications

  • • Respond to inquiries and requests
  • • Send product updates and announcements
  • • Provide customer support
  • • Marketing communications (with consent)

Analytics & Improvement

  • • Analyze product usage patterns
  • • Improve software performance
  • • Develop new features
  • • Quality assurance and testing

Legal & Security

  • • Comply with legal obligations
  • • Prevent fraud and abuse
  • • Protect intellectual property
  • • Enforce terms of service

3. Information Sharing and Disclosure

We Do NOT Sell Your Data

Black Box Pro does not sell, rent, or trade your personal information to third parties for marketing purposes.

Authorized Dealers

We may share contact information with authorized dealers to fulfill product sales, support, and warranty services in your region.

Service Providers

We use trusted third-party services for email delivery, analytics, and cloud storage. These providers are bound by strict confidentiality agreements.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety.

4. Data Security

Technical Safeguards

  • • SSL/TLS encryption for data transmission
  • • AES-256 encryption for stored data
  • • Secure cloud infrastructure
  • • Regular security audits and updates
  • • Multi-factor authentication

Organizational Measures

  • • Employee privacy training
  • • Access controls and permissions
  • • Data retention policies
  • • Incident response procedures
  • • Regular backup and recovery testing

Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of your relationship with us plus 7 years for business records.

5. Your Privacy Rights

Access

Request a copy of your personal information we hold.

Correction

Request corrections to inaccurate or incomplete data.

Deletion

Request deletion of your personal information (subject to legal requirements).

Portability

Receive your data in a portable, machine-readable format.

Objection

Object to processing for marketing or legitimate interests.

Restriction

Request limitation of processing in certain circumstances.

To exercise your rights, contact us at blackbox.programmer@gmail.com or use the contact form on our website.

6. Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies

Required for basic website functionality, login sessions, and security.

Analytics Cookies

Help us understand how visitors use our website to improve user experience.

Preference Cookies

Remember your settings and preferences for a better experience.

Marketing Cookies

Used to show relevant ads and measure campaign effectiveness (with consent).

Managing Cookies

You can control cookies through:

  • • Your browser settings
  • • Our cookie preference center
  • • Opt-out links for third-party services

7. Children's Privacy

Age Restrictions

Black Box Pro products and services are designed for professional use and are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us immediately at blackbox.programmer@gmail.com and we will take steps to remove such information.

8. International Data Transfers

Black Box Pro operates globally through authorized dealers and cloud services. Your information may be transferred to and processed in countries other than your own.

Safeguards for International Transfers

  • • Standard Contractual Clauses (SCCs) with partners
  • • Adequacy decisions by relevant authorities
  • • Binding Corporate Rules where applicable
  • • Additional security measures for sensitive data

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You

  • • Email notification for significant changes
  • • Website banner for 30 days
  • • Updated "Last modified" date
  • • In-app notifications where applicable

Your continued use of our products and services after policy changes constitutes acceptance of the updated terms.

10. Contact Us

Privacy Officer

blackbox.programmer@gmail.com
blackbox.programmer@gmail.com

Business Address

Black Box Pro

BlackBox Technologies

India

Response Time

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please mark your email as "URGENT - Privacy Request".